Frequently Asked Questions
Everything you need to know about our Radical Transparency and timeless essentials.
What is Radical Transparency?
Radical Transparency is our commitment to sharing the true cost behind every product we make—from materials and labor to transportation—and the stories of the ethical factories where they are produced.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your shipment by logging into your account and visiting the 'Orders' section.
What is your return policy?
We accept returns within 30 days of the ship date. Items must be in their original condition, unworn, and unwashed with all tags attached. Please note that a return shipping fee may apply.
Do you ship internationally?
Yes, we currently ship to over 60 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Everlane garments?
To ensure longevity, we recommend following the specific care instructions on the garment's inner label. Generally, we suggest washing in cold water and laying flat to dry for most of our cotton and knit pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for flexible payment options.